Jetstar introduces self-service check-ins at Ballina aiport
July 30, 2010
Ballina/Byron Gateway Airport is moving forward to another level of service with Jetstar introducing self-service check-in kiosks for the benefit of flyers.
The technologically advanced check-in solution, where Jetstar has partnered with IBM Global Business Services, will see three installed self-service kiosks to supplement existing customer check-in processes for the first time at Ballina/Byron Gateway Airport.
Airport Manager Neil Weatherson said the new self-service kiosks would further enhance the overall travelling experience at the airport, bringing it in line with major Australian airports which host this popular technology.
“This new facility at the airport takes us to next level of service. Jetstar passengers, whether regular or infrequent flyers, will have the choice to self-check themselves onto their flight, avoid queues and then relax in the terminal prior to travel,” Mr Weatherson said.
“I congratulate Jetstar on listening to their customers and introducing this easy-to-use technology here at the local airport.”
J”etstar’s fitout of self-service kiosks at Ballina/Byron Gateway Airport will suit all customers with the investment supportive of any projected growth in future flights by better leveraging existing terminal infrastructure.”
Jetstar Chief Executive Officer Bruce Buchanan said its self-service kiosks at Ballina/Byron Gateway Airport were part of Jetstar’s initiative to deliver a future 100 per cent customer self-service experience incorporating web check-in, processing via kiosk or future use of SMS Boarding Pass technology via people’s mobile phones.